26 November 2024
Your Engage / Suits Me Account
As many of you may know, we have offered Engage cards as one of our products. If you have an Engage Card with us, please read the information below:
Recently, Suits Me Limited has acquired Engage. Suits Me Limited (www.suitsmecard.com) has acquired the Engage customers, and this acquisition means your account will soon be transferring to Suits Me. This change means there will be a new Issuer for your card (the Issuer is the regulated entity responsible for issuing your card and account and safeguarding your funds), updated safeguarding measures, and new terms and conditions after the transfer.
Your Suits Me account and debit card will be sent to you in the first week of December to replace your Engage Account. However, your Engage Account will be working as usual up to the 13th January. At this point any funds held into your Engage account will be transferred over to your new Suits Me account.
Please note that you will be contacted by Suits Me this week regarding your new Suits Me account.
For the Attention of Engage Customers:
What will happen next with Suits Me cards?
- You do not need to apply for Suits Me card this will be sent out automatically. Your new card will be dispatched in the first week of December. At this time, you will also need to download the Suits Me app:
Download on Apple App Store: click here.
Download on Google Play: click here.
- Once you have received your card, sort code and account number, you will need to notify anybody who pays into your account such as the DWP, HMRC or your employer of the new account details. Suits Me have a handy guide available on how to do this here.
- If you already have a Suits Me account, you can move your balance over from your Engage account immediately. You do not require a new card unless you need a replacement due to the card being lost. This can be requested via the Suits Me app or contacting Suits Me customer care.
- You will be placed on the cheapest package out of three Suits Me account types. You will be free to move between their choice in app for the first 12 weeks from the day that you act and start using your card. Suits Me guarantee not to charge you more than you would’ve been charged with Engage.
- Also manage any direct debits and set up standing orders using the app. Suits Me have a clear guide in how to update direct debits with a number of businesses here. You can set up standing orders easily through the app by going to ‘View Standing Orders’ then ‘Set up Standing Order’.
- You will be able to use their Engage account until 10 p.m. on the 12th of January p.m. Statements can be downloaded from the Engage app up until April 2025. After this time statements will not be accessible.
- Any balance remaining on your engage cards will be transferred to their new Suits Me card between 10 pm on the 12th of January and 6 am on the 13th of January. At this time Engage cards and accounts will cease to work.
- After this date, any payments in or out of Engage account will fail/bounce back to sender.
- Please ensure that you update your contact details with Engage in the next two weeks to ensure that cards are sent to the correct address.
- Your money will always remain safeguarded; this is a mandatory regulatory requirement and necessary to continue offering banking like services to new customers.
If you have any questions, please contact us:
029 2111 1720
